Every assignment moves through the same four steps. The work is unhurried because the conclusion has to hold up — to the homeowner, to the carrier, and, if needed, to a court.
An adjuster sends the loss notes, photographs, and any prior estimates. We review the file, confirm scope, and identify the flooring in question — manufacturer, line, age, and specification when known.
Before we travel, we work the sourcing problem. Our network of mills, distributors, and liquidators — combined with a warehouse holding 8,200+ discontinued selections — gives us candidate material to bring to the inspection.
An inspector contrasts each candidate against the subject flooring under natural and artificial light. We document the conditions, photograph the comparison, and form a defensible opinion on whether a repair match exists.
A written report — with photos, sample logs, and sourcing references — is delivered to the adjuster. It is formatted for the carrier file and written to be read by anyone reviewing the claim downstream.