Detail of a wood plank floor in warm natural light
For insurance adjusters & carriers

Flooring consultants for insurance claims.

Accurate identification, matching, and documentation of damaged flooring — so claims settle on the right material at the right price.

— The Practice

For more than a decade we have worked between adjuster and homeowner, identifying damaged flooring, sourcing comparable material, and producing the documentation a carrier needs to settle a claim with certainty.

Services

What we do for adjusters.

01

Floor Matching & Repair Options

We source comparable and discontinued flooring after partial loss, then verify the match onsite so a repair — not a full replacement — can settle the claim.

02

Material Pricing & Construction Estimates

Reliable pricing for any flooring material and full construction estimates, drawn from an extensive database built over decades in the trade.

03

Cause-of-Loss Inspections

Forensic flooring inspections with detail-oriented expert opinions to support adjustment, denial, or settlement of a claim.

04

Claims Documentation Support

Photographs, sample logs, sourcing records, and written reports formatted for the carrier file and ready for review.

Close inspection of hardwood flooring with sample boards
— Why a match matters

The match is where the claim resolves.

When a comparable material can be sourced and verified onsite, a partial repair becomes possible — saving the carrier the cost of a full replacement and restoring the home with the right product. That is the work we do, every day.

See our process
Process

How an assignment moves.

01

Intake & claim review

We review the loss notes, photos, and any prior estimates to scope the assignment and identify the flooring in question.

02

Material sourcing

We tap our network and warehouse stock of 8,200+ discontinued selections to gather candidate matches before we ever travel.

03

Onsite inspection

An inspector contrasts samples against the subject flooring, documents conditions, and determines whether a repair match exists.

04

Report & documentation

A clear, defensible written report — with photos and sourcing references — is delivered to the adjuster for the claim file.

30+
Years in the flooring trade
12+
Years consulting on claims
53%+
Match success rate (YTD)
8,200+
Discontinued selections in stock
Scope of work

Hardwood, tile, stone, vinyl, laminate, carpet — every surface a homeowner walks on.

Flooring inspection reference
Flooring inspection reference
Flooring inspection reference
Flooring inspection reference
— Begin

File a claim, request a match, or ask a flooring question.

Contact Nativo