Detail of a wood plank floor in warm natural light
For insurance adjusters & carriers

Flooring consultants for insurance claims.

Accurate identification, matching, and documentation of damaged flooring — so claims settle on the right material at the right price.

— The Practice

For more than a decade we have worked between adjuster and homeowner, identifying damaged flooring, sourcing comparable material, and producing the documentation a carrier needs to settle a claim with certainty.

Services

What we do for adjusters.

01 —

Floor Matching & Repair Options

We source comparable and discontinued flooring after partial loss, then verify the match onsite so a repair — not a full replacement — can settle the claim.

02 —

Material Pricing & Construction Estimates

Reliable pricing for any flooring material and full construction estimates, drawn from an extensive database built over decades in the trade.

03 —

Cause-of-Loss Inspections

Forensic flooring inspections with detail-oriented expert opinions to support adjustment, denial, or settlement of a claim.

04 —

Claims Documentation Support

Photographs, sample logs, sourcing records, and written reports formatted for the carrier file and ready for review.

Close inspection of hardwood flooring with sample boards
— Why a match matters

The match is where the claim resolves.

When a comparable material can be sourced and verified onsite, a partial repair becomes possible — saving the carrier the cost of a full replacement and restoring the home with the right product. That is the work we do, every day.

See our process
Process

How an assignment moves.

01 —

Intake & claim review

We review the loss notes, photos, and any prior estimates to scope the assignment and identify the flooring in question.

02 —

Material sourcing

We tap our network and warehouse stock of 8,200+ discontinued selections to gather candidate matches before we ever travel.

03 —

Onsite inspection

An inspector contrasts samples against the subject flooring, documents conditions, and determines whether a repair match exists.

04 —

Report & documentation

A clear, defensible written report — with photos and sourcing references — is delivered to the adjuster for the claim file.

30+
Years in the flooring trade
12+
Years consulting on claims
53%+
Match success rate (YTD)
8,200+
Discontinued selections in stock
Scope of work

Hardwood, tile, stone, vinyl, laminate, carpet — every surface a homeowner walks on.

Flooring inspection reference
Flooring inspection reference
Flooring inspection reference
Flooring inspection reference
— Begin

File a claim, request a match, or ask a flooring question.

Contact Nativo